Terms of service

01Who you are contracting with

Ruber is a service operated by Sukses360 Ltd, a company registered in England and Wales under company number 16587307, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

In these terms, "we" and "us" mean Sukses360 Ltd. "You" means the person or organisation holding the account.

02The account

You need an account to use Ruber. You are responsible for keeping its credentials secure and for everything done through it, including by anyone you give access to.

You must be at least 18 and able to enter into a contract in your jurisdiction. Ruber is not directed at children, and we close any account we learn was opened by someone under 18. If you are opening an account for an organisation, you confirm you are authorised to accept these terms on its behalf.

03What we provide

Mailboxes on a domain you control, or on ruber.me, reachable over IMAP and SMTP, with authentication records written and verified for domains you connect.

We do not promise a particular level of availability. There is no service level agreement attached to these terms, and any uptime figure you may see elsewhere is a description of the past rather than a commitment about the future. If that changes, it will change here first.

We may add, change or remove features. Where a change materially reduces what a paid plan provides, we will give reasonable notice.

04Plans and payment

Paid plans are billed in advance for the period shown at checkout. Prices are stated in euro and exclude any tax that applies to you.

Plans are priced per plan rather than per user. Exceeding a published limit does not incur an automatic charge; we will contact you about moving to a plan that fits.

New accounts begin with a 30-day trial that does not require a payment method. When it ends, sending is suspended until a plan is chosen; access to existing mail, including export, is not. We may change the trial's length or limits with notice, and a change does not shorten a trial already running.

05Cancelling, and changing your mind

You can cancel a plan whenever you like, from billing settings or by writing to us. Cancelling stops the next renewal. The plan runs to the end of the period you have already paid for, and nothing is deleted at the moment you cancel.

If you are a consumer — buying for yourself rather than for a business — you have a separate statutory right to cancel within 14 days of the contract starting and to be refunded what you paid. That right is in addition to cancelling as above, not instead of it. Tell us within those 14 days, by any clear statement; writing to the contact address is enough, and you do not have to give a reason.

The 30-day trial exists partly so this is never a decision made blind. It asks for no payment method, so a plan is chosen after a month of using the product rather than before.

Nothing in this agreement affects your rights under the Consumer Rights Act 2015, which requires digital content and services to be of satisfactory quality, fit for purpose and as described. Where they are not, those remedies apply whatever else these terms say.

Business customers have no statutory cooling-off period. Cancelling still works the same way, and still runs to the end of the paid period.

06How the service may be used

Ruber is for human correspondence. Bulk sending, marketing campaigns, cold outreach and application or transactional email belong on infrastructure built for them, and are not permitted here.

The acceptable use policy forms part of these terms. Breaking it is a breach of this agreement.

You may not use Ruber if you are the subject of sanctions imposed by the United Kingdom, the European Union, the United Nations or the United States, or if you are located in, or acting for someone in, a country or territory subject to comprehensive sanctions under those regimes. We may close an account where we are required to by sanctions law.

Ruber includes encryption. Some countries restrict the use or import of encryption software; if you use Ruber from one of them, you are responsible for complying with its laws.

07Your content

Your mail is yours. We claim no ownership of it and we do not use it to train models, build advertising profiles, or sell to anyone.

You grant us only the permissions we need to run the service: to receive, store, transmit, filter, back up and display your messages so that the mailbox works. Nothing broader.

You are responsible for having the right to send and store what passes through your account.

08What we can read

Be clear-eyed about this. Smart mailboxes are ordinary standards-compatible email: content is encrypted in transit, stored unencrypted, and readable by the mail plane, which is what makes search, filtering and integrations work. Our staff do not read customer mail as a matter of routine, and access is limited to what is needed to operate the service or to comply with a valid legal obligation.

Private mailboxes are available, and are designed so that protected contents are not readable by our servers: the keys are derived on your device and we do not hold them. Two consequences follow, and neither is a defect. We cannot recover the contents of a Private mailbox if you lose both the password and every recovery key issued at setup. And although a Private mailbox remains reachable over IMAP, no third-party client can decrypt its contents, because nothing outside the Ruber client holds the keys.

09Suspension and termination

You can close your account at any time. Because the domain is yours, leaving means pointing its MX record elsewhere and taking your mail with you.

We may suspend or close an account that breaches these terms or the acceptable use policy, that puts the delivery reputation of the platform at risk, or where we are required to by law. Where circumstances allow, we will tell you first and give you a chance to put it right.

When you delete your account it is held for seven days, so a mistake can be undone, and then its mailboxes, messages and records are permanently deleted, except what we are required to keep by law.

10Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for indirect or consequential loss, for loss of profit, business or goodwill, or for loss of data to the extent you could reasonably have kept your own copy. Our total liability in any twelve-month period is limited to the amount you paid us in that period.

Email depends on systems we do not control. We cannot guarantee that a message will be delivered, or that a recipient's provider will place it in their inbox rather than their spam folder.

11Changes to these terms

We may update these terms. For material changes we will give notice by email or in the dashboard before they take effect. Continuing to use Ruber after that means you accept the updated terms.

12Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.